Return & Refund Policy
DHEE FOODS PRODUCTS aims to ensure complete customer satisfaction.
Our policy is designed to be fair, transparent, and customer-friendly.
Returns
Return Period
Returns are accepted within 7 business days from the date of delivery.
Product Condition
Products must be unused, in original packaging, and in resalable condition.
Initiate Return
To initiate a return, contact us at info@dheefoods.com with your order details.
Include your order number and reason for return in the email.
Pickup Timeline
Return once initiated will be picked within 3-5 working days.
Refunds
Processing Time
Refunds will be credited within 5-7 business days after receiving the returned product.
Refund Method
Refunds will be made to the original payment method used for purchase.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our error.
Non-returnable Items
Personalized or customized products
Products damaged due to misuse
Products without original packaging
Used or opened products (unless defective)
Perishable items past expiration date
Products missing parts or accessories
Terms and Conditions
Welcome to Dhee Foods. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “You,” or “User”) and DHEE FOODS (“Business,” “we,” “us,” or “our”) governing your access to and use of our website located at https://dheefoods.com/ (“Website”) and your purchase of Products from us.
By accessing, browsing, or using our Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use our Website or purchase our Products.
Important: These Terms contain important information about your legal rights, remedies, and obligations. Please pay special attention to Sections 11 (Disclaimers & Limitation of Liability), 12 (Indemnification), and 13 (Governing Law & Dispute Resolution).
Privacy Policy
Dhee Foods values your privacy and is committed to protecting the personal information you share on https://dheefoods.com/. We may collect basic details such as your name, contact number, email address, delivery address, and order information to process orders, provide customer support, and improve our services. Our website may also use cookies and basic analytics to enhance user experience and understand website usage. We do not sell or rent your personal information to third parties, but it may be shared with trusted service providers such as payment gateways and delivery partners only for order processing. We take appropriate security measures to safeguard your data, and by using our website, you agree to the collection and use of information as described in this policy.
Shipping Policy
Orders are processed only after successful payment confirmation.
Orders are usually prepared and dispatched within the estimated time mentioned during checkout.
Delivery time may vary depending on location, product availability, and order volume.
We work with reliable delivery partners to ensure safe and timely delivery.
Customers must provide accurate delivery details to avoid delays.
Once the order is dispatched, delivery updates may be shared via phone, email, or message.
Dhee Foods is not responsible for delays caused by incorrect address details or unforeseen logistics issues.